State AG says Frontier is meeting requirements after settlement over high speed internet

MORGANTOWN, W.Va. — In December, the West Virginia Attorney General reached a $160 million  agreement with Frontier to be put toward improved infrastructure.

That’s after the state attorney general’s office discovered a huge difference in what customers were promised with high speed internet and what they may actually be getting.

“There were speeds that were 1.5 Mbs or very slow, not what we would ever consider high speed. And people though that they were going to get much higher speeds 6Mbs or greater,” explained WV Attorney General Patrick Morrisey.

Morrisey’s office received multiple complaints between 2013 and 2015. Frontier denied allegations of wrongdoing but did enter into a settlement to resolve disputed claims.

“We worked out an agreement that was the largest independently negotiated settlement in the state’s history. Frontier would have to invest $150 million over three years into building up their infrastructure, making the speeds faster connecting more people,” reminded Morrisey.

Eight months later, Morrisey said there’s progress.

“We believe the company has spent over $36 million in upgrades. We know there are at least 4,000 people getting speeds more akin to what they thought they were supposed to get.”

While about 15 percent of customers impacted by the slower than advertised speeds have been impacted by the settlement, Morrisey is optimistic progress will continue.

“That’s the goal here. West Virginia really needs high speed internet to really reach her economic potential.”